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SoftMouse.NET
Rodent Colony Management
Database & Software

SoftMouse tracks your mice, rats, breeding, cages, litters.
Access and update your colony data on a mobile device (iPad, Android tablet) right from your animal facility!
SoftMouse is simply the most intuitive online and mobile e-labbook colony management system.

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Smart Colony Management

SoftMouse Pricing Plans - Enterprise

Enterprise
Institutions

$ / Month
Yearly Price: $
  • Detailed tracking of unlimited strains, animals, mating records, litters, cages

  • Project management of unlimited projects and experiments associated with your animals

  • Family Tree generation to visualize the genetic hereditary relationships between animals

  • Cage card customization and printing

  • Activity logging of all changes made to the data, including user who made the change and date and time stamp

  • Calendar options for event management and email reminders

  • File uploading of up to 10GB of storage (additional storage available if needed for an extra $10/year per additional GB)

  • Detailed access permissions to restrict access to data (View only, Edit, No access) for specified user accounts

  • More SoftMouse features can be found at this link: SoftMouse Features
Note that you can start with a smaller number of users and add on additional users as needed. We would simply pro-rate the upgraded amount owing for the remaining days of the subscription period. Also, if you think you'll be more than 30 people, please let me know and I can provide pricing accordingly.

All Enterprise SoftMouse plans come with the following support features:


  • Dedicated Account Manager (Kelly Rodriques) to handle any and all inquiries and customer support related to your account
  • 24/7 support (technical support, usage support, tips for optimal usage, set up and training - if needed) via the toll free number (1 844 559 6322) and [email protected] email
  • Ability to submit feedback and new feature requests for product enhancements
  • Automated email backups of all historical and current colony data, sent to you at a pre-defined time
  • Automatic daily back ups at a secure secondary location
  • All application upgrades and maintenance are taken care of on our end. All planned upgrades and maintenance activities take place on Saturdays between 8:00 pm and midnight EST so as not to disrupt usage of SoftMouse during the week
  • Multi-level Data Security and Protection, from layered encryption to 24/7 system monitoring. More on SoftMouse security can be found at this link: SoftMouse Security Overview

FAQs on SoftMouse Enterprise Pricing Plans:


1. What services are included in the annual subscription?
Also included in every plan:
  • FREE 24/7 support (technical support, usage support, tips for optimal usage and set up and training - if needed)
  • FREE automated email back ups of all historical and current data to be sent to you at a pre-defined time
  • FREE automatic daily back ups at a secondary location to ensure research continuity
  • FREE application upgrades and maintenance
  • FREE feedback and new feature requirements submission for product enhancements

2. Are all subscriptions yearly or can I lock in my subscription for multiple years?
You can definitely lock in a subscription for multiple years. If you need to issue a Purchase Order, often a multi year subscription simplifies the process a great deal. Not to mention that you can take advantage of the locked in Special Offer price!

3. Do you have special offers or price discounts if multiple labs / groups sign up?
Please contact us to learn more and request a quote.

4. What currency are the prices listed in?
All listed prices are in Canadian Dollars and United States Dollars. The subscriber can choose either Canadian Dollars or United States Dollars to pay for their subscription. Taxes are not included in the posted price. Your jurisdiction may require that we charge you taxes on your subscription.

5. What payment methods do you accept?
Payments can be made by Credit Card, Paypal, Certified Cheque, Bank Draft, Wire Transfer.

6. Do you accept Purchase Orders?
Yes we do.

7. How do I know what plan is right for me?
If you have questions and would like account selection assistance based on your unique set up, please do not hesitate to contact us at [email protected]

8. Subscription Cancellation and Refund Policy
Within 30 days of purchasing a subscription, if you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a full refund for your purchase.

If you signed up for a multi-year subscription and request a refund after the first 30 days, we will offer you a pro-rated refund for the remainder of your contract, minus the regular price for the first year for the package you subscribed to.

Any refunded subscription will be charged a $50.00 administrative processing fee.

All refunds will be processed within 60 days of written receipt of the cancellation and refund request, providing payment has been received by Iseehear Inc. If payment has not been received at the time of cancellation and refund request, the refund will be processed 60 days after payment has been received.

Exception to our Refund Policy
Please note that Iseehear Inc. will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to SoftMouse.NET due to a violation of our Terms of Service  
Contact us about workflow consultations, online demo or personalized online training

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